Effective Date: March 12, 2026

Applicability: This policy applies to all partners, distributors, and merchants selling products on the [Your Website Name] platform.

1. Preface and Mission

[Busy Loofah] is dedicated to promoting natural, sustainable Loofah products. Our mission is to bring high-quality natural cleaning tools to consumers worldwide. As a seller, you are not just our partner; you are an ambassador of our environmental philosophy. This policy ensures that all listed products meet our quality standards, brand tone, and commitment to sustainability.

2. Eligibility and Verification

Qualification Requirements: Applicants must be legally registered enterprises or individual operators possessing qualifications for the production, procurement, or distribution of relevant products.

Philosophy Alignment: Sellers must align with the environmental concepts of “Zero Plastic” and “Biodegradability.”

Sample Audit: First-time suppliers are required to submit samples for quality assessment, including fiber density, dryness, size specifications, and cleanliness.

3. Listing Guidelines

Given the natural attributes of Loofah products, all listed items must strictly adhere to the following standards:

3.1 Product Quality Standards

Natural Purity: Products marketed as “Natural Loofah” must not contain synthetic fibers. If mixed materials are used (e.g., cotton rope, wooden handles), they must be clearly stated in the description.

Grading System: Sellers must grade and label products according to the following standards:

Grade A (Premium): Fine fibers, uniform color, no black spots, regular shape. Suitable for facial care or high-end gifts.

Grade B (Standard): Moderate fibers, slight color variation allowed. Suitable for kitchen cleaning or bath scrubbing.

Grade C (Industrial/Gardening): Coarser fibers, irregular shapes. Suitable for gardening support or heavy-duty cleaning.

Dryness & Hygiene: Product moisture content must be below safety standards (recommended <12%). Products must be free from mold, odors, and insect infestation.

3.2 Information Accuracy

Image Requirements: Real photos must be used, clearly showing the Loofah texture, size comparison (including a reference object), and packaging details. Over-edited or misleading images are prohibited.

Description Standards: Dimensions (Length x Diameter), weight, origin, and processing method (peeled/unpeeled, bleached/natural) must be accurately filled in. False advertising of efficacy (e.g., exaggerating medical benefits) is strictly prohibited.

3.3 Packaging Requirements

Environmental Commitment: All shipping packaging must follow the “No Plastic” principle. Recycled paper, cotton bags, or biodegradable materials are recommended. The use of single-use plastic bags for final delivery packaging is strictly prohibited.

4. Commission and Fee Structure

Sales Commission: The platform charges transaction commissions based on product categories:

Natural Original Color Loofah Products: [X]%

Deep-Processed Products (e.g., handled brushes, composite cleaners): [Y]%

Wholesale Bulk Orders (Over $ [Z]): [W]% (or Commission-Free)

Payment Gateway Fees: Sellers bear the fees generated by third-party payment channels (typically [2.9% + $0.30] of the transaction amount, subject to region).

Listing Fee: Currently [Free / Annual Membership Fee of $ XX].

5. Order Fulfillment and Logistics

Shipping Timeline: Sellers must complete packing and upload a valid tracking number within [24-48] hours of order generation.

Logistics Standards: Carbon-neutral logistics providers are highly recommended.

Inventory Management: Sellers must ensure real-time accuracy of backend inventory data. Sellers will bear full compensation liability and platform fines for overselling caused by untimely inventory updates.

6. Payment Settlement

Settlement Frequency: The platform operates on a [Weekly / Monthly] settlement cycle.

Settlement Process:

Orders enter “Settleable Status” upon confirmed delivery.

Absent any return disputes, funds will be transferred to the seller’s linked bank account or PayPal on the [Specific Date, e.g., 15th] of each month.

Reserve Fund: For the first [3] months, [10]% of settlement funds will be retained as a quality assurance deposit. This will be refunded in full after the period expires, provided no major violations occur.

7. Returns and Refunds

Quality Issues: For returns caused by mold, damage, or severe specification mismatches, the seller bears all shipping costs and losses.

Non-Quality Issues: If a buyer returns an item for personal reasons (e.g., wrong size) and the product remains unused and in original condition, the buyer bears the shipping cost, but the seller must cooperate in processing the return.

Consumable Note: Given that Loofah is a natural plant fiber, sellers must prominently display a notice on their pages stating: “Minor texture variations are normal for natural products,” to reduce unnecessary disputes.

8. Violation Penalties

To maintain platform credibility, the following behaviors will incur corresponding penalties:

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Violation Level Examples of Specific Behaviors Penalty Measures

Minor Violation Unclear images, missing key parameters in description, delayed shipment (<24 hrs). Warning notice; rectification required within 48 hours.

Moderate Violation Passing off lower grades as higher grades (e.g., Grade B as Grade A), using plastic packaging, cumulative 3 delayed shipments. Delist related products; freeze account for 7 days; deduct 50% of commission on the affected order.

Severe Violation Selling counterfeit/adulterated products, fake shipping, leaking customer privacy, malicious brush-ordering. Permanent account ban; forfeiture of all unsettled funds; right to pursue legal action reserved.

9. Intellectual Property and Brand Protection

Sellers must guarantee that sold products do not infringe upon any third-party trademarks, patents, or copyrights.

Without official authorization from [Busy Loofah], sellers are prohibited from using the platform’s Logo in off-site promotions or claiming to be the “sole official agent.”

10. Policy Revisions

[Busy Loofah] reserves the right to modify this policy based on market changes, legal regulations, or business development needs. Revised policies will take effect [7] days after publication on the website. Continued use of platform services constitutes acceptance of the new policy.

Contact Us to Become a Seller

If you share our vision and wish to join us, please send an email to: mailto:sellers@busyloofah.com

Email Subject Line: [Seller Application] + Company Name + Main Products